Term and Conditions

Last Updated: [Current Date]

Welcome to CARVED CULTURE, where ancient traditions meet modern craftsmanship. These Terms and Conditions govern your use of our website and purchases of our handcrafted musical instruments. By accessing our site and making purchases, you agree to these terms in their entirety.

1. Our Philosophy and Service Commitment

At CARVED CULTURE, we honor centuries-old instrument crafting traditions through every aspect of our service. Our commitment to quality, authenticity, and customer care is woven into every instrument we offer and every interaction we share.

2. Website Use and Intellectual Property

2.1 Content Ownership: All content on this website, including text, images, product designs, and logos, is the intellectual property of CARVED CULTURE and protected by international copyright laws.

2.2 User Responsibilities: You agree to use our website for lawful purposes only and refrain from copying, reproducing, or distributing our content without explicit written permission.

3. Product Information and Availability

3.1 Instrument Categories: We specialize in authentic handcrafted instruments including:

• PERCUSSION: Bells, Bundles, Clackers, Drums, Gongs, Guiros, Mallets, Metallophones, Rainsticks, Tambourines
• MELODIC: Didgeridoos, Flutes, Kazoos, Mouth Harps, Ocarinas, Panpipes, Stringed Instruments
• Accessories: Mallets, Living Room collections

3.2 Product Authenticity: Each instrument is handcrafted using traditional methods, meaning slight variations in appearance and sound may occur, celebrating the unique character of artisan craftsmanship.

4. Ordering and Payment Terms

4.1 Order Process: All orders are subject to acceptance and product availability. We reserve the right to refuse service to anyone at our discretion.

4.2 Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted systems.

4.3 Pricing: All prices are listed in US dollars. We reserve the right to adjust prices due to material cost changes or market conditions.

5. Shipping and Delivery

5.1 Processing Time: Each instrument undergoes final inspection before shipping. Orders process within 1-2 business days.

5.2 Shipping Options:

• Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 days after shipping
• Free Shipping: Available for orders over $50 via EMS – Delivery within 15-25 days after shipping

5.3 Shipping Regions: We ship worldwide except certain Asian countries and remote regions where delivery may be unavailable.

6. Returns and Exchanges

6.1 Return Period: 15 days from delivery date for items in original condition with all packaging intact.

6.2 Non-Returnable Items: Due to hygiene and tradition considerations, we cannot accept returns on:

• Mouth Harps (hygiene reasons)
• Kazoos (direct mouth contact)
• Ocarinas (mouth-blown instruments)
• Flutes (unless defective and unplayed)
• Didgeridoos (unless in original sealed packaging)

6.3 Return Process: Customers must follow our outlined return procedure, including obtaining return authorization before shipping items back.

7. Customer Responsibilities

7.1 Accurate Information: You are responsible for providing correct shipping and payment information.

7.2 Return Shipping Costs: Customers bear return shipping costs unless the return is due to our error or defective products.

7.3 International Returns: International customers are responsible for return shipping costs and any applicable customs duties.

8. Liability Limitations

8.1 Product Use: CARVED CULTURE is not liable for any injury or damage resulting from improper use of our instruments.

8.2 Website Availability: We strive to maintain continuous website availability but are not liable for temporary outages or technical issues.

8.3 Maximum Liability: Our maximum liability for any claim related to your purchase shall not exceed the purchase price of the item in question.

9. Privacy and Data Protection

We respect your privacy and handle personal information according to our Privacy Policy. We never share customer information with third parties except as necessary to process orders.

10. Modifications to Terms

CARVED CULTURE reserves the right to modify these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of modified terms.

11. Governing Law

These Terms and Conditions are governed by the laws of the United States and the State of California.

Thank you for choosing CARVED CULTURE. We appreciate the opportunity to share our passion for traditional musical instruments with you.