FAQ

CARVED CULTURE is a curated marketplace connecting music enthusiasts with authentic, handcrafted musical instruments from skilled artisans around the world. We believe in preserving cultural traditions through the universal language of music.

Our collection includes both melodic and percussion instruments from various cultures, including bells, clackers, didgeridoos, drums, flutes, gongs, guiros, kazoos, mouth harps, ocarinas, panpipes, rainsticks, tambourines, and various stringed instruments.

Yes, every instrument in our collection is authentically handcrafted by skilled artisans who use traditional techniques passed down through generations. Each piece tells a story of cultural heritage and craftsmanship.

Consider your musical experience level, the type of sound you’re seeking, and the cultural tradition that interests you. Our instruments range from beginner-friendly options like kazoos and rainsticks to more specialized pieces like didgeridoos and stringed instruments.

While we don’t include comprehensive tutorials, each instrument comes with basic playing guidance and information about its cultural origins. We encourage exploration and the joy of discovering your unique connection with each instrument.

Each instrument has specific care requirements based on its materials. Generally, keep instruments away from extreme temperatures and humidity, clean them with a soft dry cloth, and store them in their provided packaging when not in use. Specific care instructions accompany each purchase.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient transactions.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your financial details are safe.

Orders enter our processing system quickly to ensure prompt delivery. If you need to modify or cancel an order, please contact us immediately at [email protected], and we’ll do our best to accommodate your request.

We offer two shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, typically arriving within 10-15 days after dispatch
– Free Shipping: For orders over $50 via EMS, delivering within 15-25 days after dispatch

Each instrument is individually inspected and carefully packaged by our team. Order processing typically takes 1-2 business days before dispatch.

We proudly ship to most global destinations. However, due to logistical constraints, we’re currently unable to deliver to some Asian countries and select remote regions.

Yes, you’ll receive tracking information via email the moment your musical treasure begins its journey to you.

While we take extreme care in packaging, if your instrument arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund as appropriate.

We offer a 15-day return policy from the date of receipt. If any instrument doesn’t speak to your soul as expected, you may return it in its original condition with all packaging.

Please contact our customer care team at [email protected] with your order details and reason for return. We’ll provide return instructions and process your request with the same respect we extend to our artisans.

For hygiene reasons, mouth-blown instruments like flutes, ocarinas, and didgeridoos cannot be returned unless they arrive defective or damaged.

Once we receive your returned item and verify its condition, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account depends on your financial institution.